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Refund Policy

Refund Policy 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jarozlav10@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if you receive a different item you ordered,  please send us an email after you receive the item 1 business day.
To return your product, you should mail your product to: jarozlav10@gmail.com

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

CONTACT US by email: jarozlav10@gmail.com

9am-5pm only tokyo time

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Return and Cancellation
​Returns

We’re confident in the quality of our designer goods (hopefully you love them as well!), hence for this reason ALL sales are deemed final. Returns or exchanges will solely be entertained in the instance of missing inclusions & flaws not specified in provided photos. Under these circumstances, we will accommodate a CHANGE OF ITEM only.

Prior to initiating the process, please ensure compliance with the following conditions:

  • Flaws and missing inclusions that were not included in our detailed photos and listing. We strongly advise all buyers to thoroughly review all photos before making a purchase.

  • You must notify us within 48 hours (inclusive of weekends) of receiving the item(s).

  • The security tag must remain intact and the item(s) in good condition

  • We receive the item(s) within 48 hours (inclusive of weekends)

  • Item(s) must be returned in the same condition they were purchased with all “extras” included (lock, box, dustbag, etc.). To ensure this, we request that you take good care in packing and protecting the item you’re returning.

  • The customer must shoulder all shipping charges for both delivery and return.

  • If you find that you aren’t eligible for a return, the item(s) may still be considered for our BuyBack Program (if it fits our requirements).

A note for buyers:

We advise all our buyers to carefully read our products’ descriptions, take a good look at our photos, and note the size. We do our very best in describing our items and taking good photos to ensure that what you see is what you get. Do note that some of our bags have been pre-owned.

If the product you received doesn’t fit our description and decide that a change of item is the best choice, please send the item(s) back to us with a tracking number. This ensures that you know we have received it.

A full refund will be issued if the product is proven to be fake within 15-day period.

CANCELLATIONS

You may cancel your order as long as we haven’t shipped your item(s) out. Please contact us as soon as possible the moment you change your mind. A representative will get back to you with one (1) business day to inform you that your item(s) have already been shipped.

We do not allow the return or cancellation of preordered items. We only allow returns and refunds for on-hand and cash transactions.

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