Privacy Policy
JW Premium Collection Privacy Policy
Last Updated: October 26, 2023
JW Premium Collection ("we," "our," "us") is committed to protecting the privacy of our customers in Japan. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with Japanese laws and regulations, including the Act on the Protection of Personal Information (APPI).
1. Personal Information We Collect We collect personal information that you voluntarily provide to us when you make a purchase, register an account, contact us, or use our services. This may include:
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Contact Information: Name, shipping address, billing address, email address, phone number.
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Payment Information: Credit card details (processed securely by third-party payment gateways, we do not store full card numbers), bank account details for refunds.
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Transaction Details: Information about your purchases (items bought, date, price, order history).
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Account Information: Username and password if you create an account.
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Correspondence: Records of your communications with us (emails, chat).
2. How We Use Your Personal Information We use your personal information for the following purposes:
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Order Fulfillment: To process and ship your orders for used luxury items (bags, wallets, jewelry, shoes).
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Payment Processing: To process payments and prevent fraudulent transactions.
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Customer Service: To respond to your inquiries, provide support, and manage returns/exchanges.
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Account Management: To manage your account and provide you with access to your order history.
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Legal Compliance: To comply with applicable Japanese laws, regulations, and legal processes.
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Internal Operations: For internal record-keeping, data analysis, and to improve our services and product offerings.
3. Legal Basis for Processing (Japan) We collect and process your personal information based on the following:
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Performance of a Contract: To fulfill our contractual obligations to you when you make a purchase.
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Legal Obligation: To comply with relevant laws and regulations.
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Legitimate Interests: For our legitimate business interests, such as improving our services, provided these do not override your rights.
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Consent: Where required by law, we will obtain your explicit consent for specific processing activities.
4. Sharing Your Personal Information We do not sell, rent, or trade your personal information to third parties. We may share your information with:
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Service Providers: Third-party companies that perform services on our behalf, such as payment processors (e.g., credit card companies, PayPal), shipping carriers (e.g., Japan Post, Yamato Transport), and IT support. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
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Legal & Regulatory Authorities: When required by law, court order, or governmental request.
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Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
5. Data Security We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers, encryption, and restricted access controls. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
6. Data Retention We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Generally, this means retaining transaction data for a period mandated by tax and commercial laws in Japan (typically 7-10 years).
7. Your Rights (Under Japanese Law) Under the APPI, you have the following rights regarding your personal information:
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Right to Access (開示請求権): You can request access to the personal information we hold about you.
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Right to Correction/Addition (訂正・追加請求権): You can request correction or addition of inaccurate or incomplete personal information.
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Right to Deletion (削除請求権): You can request deletion of your personal information under certain circumstances.
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Right to Suspension of Use/Deletion (利用停止・消去請求権): You can request that we stop using or delete your information if it's been used unlawfully.
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Right to Objection (異議申立権): You have the right to object to certain processing of your personal data.
To exercise any of these rights, please contact us using the details below. We may require you to verify your identity before processing your request.
8. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the "Last Updated" date.
9. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
JW Premium Collection Customer Service jarozlav10@gmail.com